Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal information, such as name, email address, IP address, and country
• Account information, such as username, encrypted password, login method, and account settings
• Collection information, such as cards added, wishlist items, portfolio data, badges, and app activity
• Scan information, such as card images or scan inputs used to identify sports cards
• AI grading information, such as uploaded card images, estimated grade results, and related metadata
• Subscription information, such as SportDex PRO status and purchase details
• Giveaway information, such as full name, email address, country, shipping details, and eligibility information
• Device and usage data, such as device type, operating system, app version, diagnostics, crash logs, and in-app interactions
• Email engagement data, such as delivery, opens, and link clicks for service or marketing emails
• Cookies and similar tracking information when using our website or web services

We do not knowingly collect personal information from children under 13.

2. How We Collect Information

We collect information when you:

• Create or use an account
• Scan cards
• Add cards to your collection
• Use AI grading
• Add cards to your wishlist
• Earn badges or complete in-app actions
• Subscribe to SportDex PRO
• Enter or win a giveaway
• Contact customer support
• Interact with our emails, website, or app
• Use third-party authentication, payment, analytics, or infrastructure services connected to SportDex

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Provide card scanning and identification
• Provide AI grading estimates
• Store and display your collection, wishlist, badges, and portfolio
• Process subscriptions and manage SportDex PRO access
• Operate monthly PRO giveaways
• Contact giveaway winners and ship prizes
• Provide customer support
• Improve app performance, reliability, and user experience
• Detect fraud, abuse, or security issues
• Send service-related messages
• Send optional marketing communications where permitted
• Comply with legal, tax, regulatory, and security obligations

4. AI Grading and Image Processing

When you use AI grading, SportDex may process card images and related metadata to estimate card condition.

AI grading images may be processed by our systems or trusted service providers.

We use this data to:

• Generate AI grading estimates
• Improve detection quality and app performance
• Prevent abuse or misuse of the feature
• Provide user support where needed

AI grading results are estimates only and are not professional grading results.

5. Camera and Photo Access

SportDex may request access to your camera or photo library for card scanning and AI grading.

Camera and photo access is used only when needed to provide these features.

You can manage camera and photo permissions through your device settings.

6. Payments and Subscriptions

SportDex PRO payments may be processed through app stores or secure third-party payment providers.

We do not store full payment card details.

Payment providers may process your payment information according to their own privacy policies.

7. Giveaways

If you enter or win a SportDex giveaway, we may collect information needed to verify eligibility, contact you, and deliver prizes.

This may include:

• Full name
• Email address
• Country of residence
• Shipping address
• Proof of eligibility where required
• Responses to legally required skill-testing questions

Giveaway data is used only for giveaway administration, fraud prevention, prize delivery, and legal compliance.

8. Cookies and Tracking Technologies

SportDex may use cookies and similar technologies for:

• Essential login and security functions
• App and website performance
• User preferences
• Analytics and diagnostics
• Marketing measurement where permitted

You can manage cookies through your browser or device settings.

9. How We Share Information

We do not sell your personal information.

We may share information with trusted third parties, including:

• Cloud hosting and infrastructure providers
• Authentication providers
• Analytics and diagnostics providers
• Payment processors
• Email and communication providers
• AI or image processing providers
• Customer support tools
• Shipping providers for giveaway prizes
• Legal, regulatory, or law enforcement authorities where required

These providers are only allowed to process information as needed to provide services to us or comply with legal obligations.

10. International Data Transfers

SportDex operates worldwide.

Your information may be processed in the United Arab Emirates, the European Union, the United States, or other countries where our service providers operate.

Where required, we use appropriate safeguards to protect personal data in accordance with applicable privacy laws.

11. Data Retention

We keep personal data only for as long as necessary to:

• Provide the Service
• Maintain your account
• Process subscriptions
• Administer giveaways
• Improve and secure the app
• Comply with legal obligations
• Resolve disputes
• Prevent fraud or abuse

When data is no longer needed, we delete or anonymize it.

12. Account Deletion

You may delete your SportDex account through the app or by contacting us.

When your account is deleted, associated personal data will be removed unless we need to retain certain information for legal, security, fraud prevention, accounting, or technical backup reasons.

Deletion requests may take up to 30 days to begin processing and up to 90 days to fully complete in backup systems.

13. Your Privacy Rights

Depending on your location, including the EU, UK, California, or other regulated regions, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Object to certain processing
• Restrict certain processing
• Request data portability
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

To exercise your rights, contact us at contact@mavelli.io.

14. Children's Privacy

SportDex is not intended for children under 13.

We do not knowingly collect personal information from children under 13.

If we learn that a child under 13 has provided personal information, we will delete it as soon as reasonably possible.

15. Data Security

We use reasonable technical and organizational measures to protect your information, including:

• Encryption where appropriate
• Secure infrastructure
• Access controls
• Monitoring and logging
• Security procedures

No system can guarantee complete security.

16. Marketing Communications

SportDex may send optional marketing emails, product updates, app news, and promotional messages where permitted.

You may unsubscribe from marketing emails at any time.

We may still send service-related messages, such as account notices, security alerts, subscription updates, or giveaway communications.

17. Third-Party Links

SportDex may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or policies of third-party services.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If material changes are made, we may notify users by email, in-app notification, or website update.

The latest version will be available on our website.

19. Contact Us

Email: contact@mavelli.io